Job Description
Mercier Consultancy MD is looking for dedicated Spanish-Speaking Customer Experts to join our team supporting a leading electronics company in Greece. In this role, you will provide exceptional customer service and technical assistance to Spanish-speaking clients, ensuring their needs are met promptly and effectively.
Key Responsibilities
- Respond promptly and professionally to customer inquiries from Spanish-speaking customers via phone, email, and chat.
- Assist customers with product information, technical support, troubleshooting, and after-sales service.
- Maintain accurate records of all customer interactions and follow-up actions in CRM systems.
- Collaborate with internal teams to resolve customer issues and improve service delivery.
- Stay updated on product developments, company policies, and industry trends to provide accurate information.
- Provide feedback to enhance customer service processes and overall custome...