Job Description
Mercier Consultancy MD is looking for dedicated Spanish-Speaking Customer Experts to join our team supporting a reputable insurance company in Greece. In this role, you will provide professional and empathetic customer service to Spanish-speaking clients, assisting them with insurance inquiries, claims, and policy information.
Key Responsibilities
- Deliver exceptional customer support to Spanish-speaking customers through phone, email, and chat.
- Assist customers with insurance product information, policy details, claims processing, and issue resolution.
- Maintain accurate records of customer interactions using CRM systems.
- Collaborate with internal teams to resolve customer concerns promptly and efficiently.
- Stay updated on company policies, insurance regulations, and industry developments.
- Provide feedback aimed at improving customer service and operational processes.
Requirements