Job Description
MCI is a fast‑growing tech‑enabled business services company with a strong call‑center footprint across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions to a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services.
Key Responsibilities
- Handle inbound and outbound calls with professionalism, empathy, and efficiency.
- Respond to customer inquiries via phone, email, and chat in both Spanish and English.
- Understand customer needs and provide accurate, timely solutions.
- Research internal systems to resolve issues and collaborate with other departments as needed.
- Follow client‑specific processes, scripts, and compliance protocols.
- Use technology platforms to manage accounts and document interactions.
- Escalate unresolved conce...