Job Description
Patrique Mercier Recruitment FR is dedicated to connecting talented professionals with exciting career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for an Online Travel Agency. This role is ideal for individuals who are passionate about travel and excel in customer service, providing support to Spanish-speaking clients as they plan and book their journeys.
Responsibilities
- Provide exceptional customer support to Spanish-speaking clients regarding travel bookings, itineraries, and travel policies through phone, email, and chat.
- Assist customers with inquiries, changes, cancellations, and provide relevant travel information.
- Handle complaints and ensure timely resolutions to enhance customer satisfaction.
- Efficiently document customer interactions and ensure accurate follow-up on issues.
- Collaborate with internal teams and travel partners to ensure a seamless experience for client...