Job Description
Mercier Consultancy MD is pleased to offer an excellent opportunity for a Spanish Speaking Player Support Specialist to join a dynamic team in Sofia, Bulgaria, with paid relocation support. This role is ideal for passionate gamers with a talent for customer service who wish to provide exceptional support to Spanish-speaking players. You will be the first point of contact for players, addressing their inquiries and ensuring an outstanding gaming experience.
Key Responsibilities
- Provide high-quality player support in Spanish through email communication.
- Assist players with game-related inquiries, technical issues, and account management.
- Resolve player concerns promptly to maintain player satisfaction and loyalty.
- Accurately document player interactions and feedback to help improve support processes.
- Collaborate with internal teams to relay valuable player insights and feedback.
- Stay informed about game updates, feature...