Job Description
Patrique Mercier Recruitment FR is excited to announce an opening for a Spanish Speaking Remote Support Specialist. In this role, you will be the frontline support for Spanish-speaking clients, providing outstanding customer service and technical assistance. This is a remote position ideal for individuals who are proactive and enjoy solving problems for users.
Responsibilities
- Provide high-quality support to Spanish-speaking customers through various remote channels, including phone, email, and chat.
- Identify, diagnose, and troubleshoot technical issues related to software, hardware, and applications.
- Guide customers through step-by-step solutions and walk them through basic troubleshooting processes.
- Keep detailed documentation of support cases and maintain accurate records in the support system.
- Collaborate with technical teams to escalate and resolve more complicated technical issues.
- Conduct follow-ups with cli...