💼 Full-Time Position

Spanish-Speaking Support Technician | Casablanca (Morocco)

🏢
Confidential
📍 Morocco, Morocco, Morocco
📍
Location
Morocco, Morocco
📅
Posted
June 07, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job :


Main tasks:





  • Provide remote technical and functional assistance to users (phone, email, chat, ticketing) in French and English. They will resolve first-level incidents and escalate more complex problems to the relevant technical teams.

  • Receive and analyze user requests.

  • Provide Level 1 technical support (diagnose, identify, and resolve incidents).

  • Escalate unresolved incidents to higher levels (N2/N3).

  • Track tickets and report on interventions.

  • Write and update technical documentation and knowledge bases.

  • Educate users on good IT practices.

  • Collaborate with technical teams to improve support processes.




    • Required profile :


    Education and experience:





  • Associate's degree or Bachelor's degree in IT (BTS, DUT, professional degree in IT support, systems, and networks, etc.).