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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
About the job Spanish Team Lead (Onsite: BGC)
Key Qualifications:
- Amenable to work in shifting schedules.
- Amenable to work ONSITE (BGC Taguig).
General Knowledge & Skills:
- Knowledge of Customer care operations
- Experience in managing teams
- Able to coach, mentor, motivate and interact with people
- Excellent verbal and written communications in both English and Spanish.
- Strong decision making and analytical ability
- Demonstrate patience, passion for problem solving, ability to use knowledge bases, tools
Education and other requirements:
- Minimum experience of 4 years with customer service in the BPO/BPM industry
- Bachelors degree in any course
- Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz
- A minimum of 3 years in the role of a Team Leader MUST HAVE HANDLED A TEAM OF SPANISH SPEAKING AGENTS DOING...