Job Description
Location: Lisbon, Portugal
Project: Spanish Travel Advisor
Employment Type: Full-time
About the Role
We are looking for a Customer Service Representative to join our team in Lisbon and support a leading Travel project. In this role, you will be responsible for delivering high-quality customer support, assisting passengers with inquiries, reservations, travel-related issues, and ensuring an excellent customer experience.
Key Responsibilities
- Provide professional customer support to airline passengers via designated communication channels.
- Assist customers with flight reservations, booking modifications, cancellations, and general travel inquiries.
- Handle customer complaints and resolve issues efficiently while maintaining a high level of service.
- Accurately document customer interactions and follow internal procedures.
- Maintain service quality standards and ...