Specialist — Apple

Summary & background

You might have heard of this company; has its roots in Cupertino, CA :) — working for the retail arm of this consumer electronics giant taught me a lot about customer service, sales and how to talk about technology without losing people . Met a load of great people along the way.

My place in the company

The Specialist role was very much does what it says on the tin. Knowledge was a consistent companion — making product recommendations, advising on resolutions to issues that customers might be having.

Due to my background in network infrastructure and low-level software/hardware inter-workings, I was a go-to on a team of other highly proficient colleagues.

The day-to-day involved the sale of goods and services, but also general advice and information on product offerings.