Job Description
How you'll help us Keep Climbing (overview & key responsibilities)
At Delta, we are transforming how we deliver exceptional
customer experiences across Reservations and Customer Care—with resource
planning at the center of that evolution.
As a **Specialist, Business Solutions – ResourcePlanning** , you will play a critical role in optimizing how we forecast,
plan, and deploy our workforce of 6,000+ Delta specialists and 2,000+ 3 rd
party business partners. This role is ideal for those who thrive at the
intersection of forecasting, analytics, and operational strategy, and is ready
to influence decision-making.
You will leverage advanced analytics to improve forecast
accuracy, close coverage gaps, and drive data-informed solutions that balance
service level performance, productivity, and employee experience. This role
enables you to deepen your business acumen while advancing data-driven
workforce management strategies.
...
At Delta, we are transforming how we deliver exceptional
customer experiences across Reservations and Customer Care—with resource
planning at the center of that evolution.
As a **Specialist, Business Solutions – ResourcePlanning** , you will play a critical role in optimizing how we forecast,
plan, and deploy our workforce of 6,000+ Delta specialists and 2,000+ 3 rd
party business partners. This role is ideal for those who thrive at the
intersection of forecasting, analytics, and operational strategy, and is ready
to influence decision-making.
You will leverage advanced analytics to improve forecast
accuracy, close coverage gaps, and drive data-informed solutions that balance
service level performance, productivity, and employee experience. This role
enables you to deepen your business acumen while advancing data-driven
workforce management strategies.
...