💼 Full-Time Position

Specialist, Casino VIP Services

🏢
Royal Caribbean Group
📍 Miami, Florida, United States
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Location
Miami, United States
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Posted
June 19, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Position Summary / Job Purpose

The VIP Services Specialist supports the day to day execution of all casino programs and provides elite customer service to all casino business channels. The primary function of the specialist is to support to all casino marketing segments ensuring operational processes are within business guidelines and established standard operating procedures. This position requires the need for time management skills to operate autonomously with little guidance. The role will require acknowledgment from respective segment managers for meeting required timelines for task completion. The success of this role will be measured by process efficiencies to include quality assurance and control, the achievement of services rendered and VIP guest satisfaction.

Essential Duties and Responsibilities:

  • Provides hands on support for all casino marketing segments, to include but not limited to, Club Royale, Player Development Specialists, Casino P...