Job Description
The Specialist, Chatbot and Digital Adoption, will play a crucial role to support the adoption and optimization of digital tools, ensuring employees and stakeholders fully utilize these technologies to achieve organizational goals. This position involves managing chatbot solutions and digital adoption platforms (DAPs) to enhance user experience, streamline workflows, and maximize the return on technology investments.
Key Responsibilities
Digital Strategy Execution: Execute the operational strategy for chatbot frameworks and digital adoption platforms to align with organizational goals.
Project Management: Assist in planning, monitoring, and delivering chatbot and digital automation projects within scope and timeline.
Stakeholder Engagement: Collaborate with cross-functional teams and data owners to map customer journeys, manage logic flows, and handle engagement follow-ups.
Training & Support: Assist training initia...