Job Description
Manage end-to-end customer order fulfillment for rigid plastic packaging products by working closely with customers and internal stakeholders including Sales, Production, Planning, Quality, Logistics, and Finance to ensure accurate order processing, timely delivery, and high customer satisfaction in line with company policies, SLAs, and quality standards. Act as the primary link between customers and internal manufacturing teams to ensure seamless order execution, effective issue resolution, and continuous service improvement.
Functional Responsibilities
Order Management & Customer Fulfillment
- Manage the complete order-to-delivery lifecycle including order entry, validation, processing, tracking, and fulfillment.
- Ensure timely and accurate booking of customer purchase orders in ERP systems in line with agreed service timelines.
- Monitor order status, production progress, and delivery schedules to ensure on-time fulfillment.