Job Description
Responsibilities
- Central point of contact for customer quality complaints, RMA, returns, replacement, credit management and quality complaint notifications.
- This process consists of, but is not limited to Claims MSD365 Case Management, SAP Sales Order and SAP Quality notifications processing. Authorization and coordination of return and warranty orders, credit and debit requests. Tracking shipments including proof of deliveries. Acts as the internal point of escalation for these issues.
- Validate & analyze the complaints, collect accurate information and documents (material ID, serial numbers, test results, problem descriptions, photos/pictures of product/box/package label, signed POD, checklist, etc.) to proceed with a claim.
- Entry of the SAP Z1 customer quality notification into the SAP Quality Module system, update complaint details and update CRM D365.
- Communicate and collaborate with internal departments (including Sales, Pro...