Job Description
Summary
Scoot is looking for an energetic and dynamic individual to be a part of the Customer Service, Vendor Management Team. The individual will be responsible for the investigation of feedback and complaints from customers and providing views and ideas on how the customer service/customer experience can be improved in the organization. The individual will partner with the Assistant Manager to oversee vendor quality and performance. The role will focus on non-voice customer servicing channels.
Job Description Key responsibilities- Responsible for managing and ensuring closure of exceptional cases raised by the vendors to the HQ team: generally complicated, or sensitive cases.
- Review all escalated cases raised in Salesforce and render support by recommending resolutions and guide vendor on exceptional cases.
- Approve or provide further follow up action to facilitate case closure.
- Maintain acceptable turnaround time f...