Job Description
Req. ID: JR96264 Specialist, Global People Services (HR)
AI Enablement and Digital Transformation
- Support the PROX Lead in accomplishing global initiatives that enable the use of AI, automation, and digital tools to improve GPSS service delivery and user experience.
- Identify people-services use cases suitable for AI enablement, automation, and self-service, based on demand patterns and operational difficulties.
- Support pilots, UAT, and rollout of AI-enabled and digitally improved solutions, including documentation and adoption support.
- Assist with change activities such as communications, knowledge updates, and user mentorship.
Efficiency Improvement & Process Optimization
- Support efficiency initiatives aimed at reducing manual effort, cycle time, and repeat inquiries.
- Analyze workflows and service processes to identify inefficiencies and improvement opportunities.
- Track and report effic...