Job Description
Service Performance and Issue Resolution
Execute daily Purchase-2-Pay activities, ensuring timely and accurate processing in line with service levels and financial closing timelines. Process supplier invoices, perform three‑way matching (purchase order, goods receipt, invoice) and post transactions in the ERP system. Identify and flag blocked invoices, incorrect purchase order data, missing receipts, or supplier payment queries for resolution. Escalate unresolved exceptions and recurring issues to the Team Lead Invoice Management. Support first‑level query resolution by gathering relevant documentation and information.
Implementation of Changes and Improvements
Support standardization efforts within the Purchase‑2‑Pay operations team by adhering to updated work instructions and processes. Contribute improvement ideas based on day‑to‑day operational observations to the Team Lead. Participate in pilot activities, testing, and training related to changes imp...