Job Description
Position: Specialist, IT Support & Incident Management
Level: MTN Level 2
Function: MobileMoney Limited (MML)
Department: MML Technology
Location: Accra
Reports to: Manager, IT Service Management
Job Summary:
The Specialist, IT Support & Incident Management is responsible for managing all incidents, events and problems identified in the technology environment in the OpCo, right from identification and analysis to resolution and logging. The purpose of the role is to ensure service continuity by reducing and ultimately stopping risks posed by known/unknown problems and events.
Job Context