Job Description
About Department:
Helpdesk SBU, mainly helps the clients from India region in resolving the queries they have. Queries will be resolved through ticketing system.
Position Purpose
:Handle the number of queries that are coming in the form of tickets & give the right solution to it after discussing it with the internal team
.
Preferred Functional Knowledg
- e:Indian Payroll Knowled
- geGood Written & Verbal Communicati
- onExperience into Customer Suppo
rt
Key Responsibili
- ty:Support clients on phone, email or remote support tools in using and deriving maximum value from the applicat
- ionAcquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and va
- lueProactively build strong customer relationsh
- ipsUnderstand client requirements, configure the greytHR ...