Job Description
Working Location: Empire Tower (100% onsite, accessible via BTS Chong Nonsi)
Duties & Responsibilities
- Monitor and investigate merchants’ credit card processing activities using internal and external risk monitoring tools
- Answer internal inquiries and merchant’s inquiries with regard to Risk Management and Charge-back issues.
- Ensure that efficient and quality services are delivered to both internal and external customers that meet or exceed agreed service standards
- Contact banks to verify transactions processed through merchant accounts.
- Manage and processing all retrieval requests received and fulfilled for the Card Schemes on behalf of merchants
- Track and ensure that all retrieval requests are fulfilled within specific timeframes
- Complete fulfillment and re-presentment for all chargebacks ensuring all transactions are identified and handled
- Complete chargeback...