Specialist-Service Management (Service Management)_2629

Overall Objectives of the Job

The Demand & Requirements Manager (Workplace Services) manages the full lifecycle of workplace-related demands across intake, Requirements clarification, feasibility assessment, prioritization, quality-gate readiness, approvals, and handover to execution.

The role ensures accuracy, transparency, and timely progress in ServiceNow, aligns stakeholders and service owners, validates financials with commercial partners, and provides regular portfolio visibility through status reporting and dashboards.

The objective is to enable consistent, efficient delivery and operational stability across Workplace Services.

Qualifications & Experience

• Bachelor’s degree or equivalent professional experience in IT or related fields.
• Minimum 4+ years in demand management, project management, business analysis, or ITSM process...