Job Description
Description/Comment: Summary:
Handle all internal and external customer contact regarding Referral Testing. Receive, resolve and follow up with complex customer issues. Act as a liaison between internal and external customers and Referral vendors.
Duties and Responsibilities
" Retrieve, sort and process specimens for shipment to referral laboratories.
" Ensure sample quality and accuracy. Identify problems with specimen types, missing information, incorrect temperature, quantity not sufficient, etc.
" Prepare specimens and packages for shipment ensuring they are prepared according to IATA regulations.
" Handle all customer inquiries regarding reporting of results, service failures, and other quality issues to provide customer satisfaction.
" Report laboratory results using established protocols.
" Perform investigations and provide resolution to complex Referral Testing issues.
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Handle all internal and external customer contact regarding Referral Testing. Receive, resolve and follow up with complex customer issues. Act as a liaison between internal and external customers and Referral vendors.
Duties and Responsibilities
" Retrieve, sort and process specimens for shipment to referral laboratories.
" Ensure sample quality and accuracy. Identify problems with specimen types, missing information, incorrect temperature, quantity not sufficient, etc.
" Prepare specimens and packages for shipment ensuring they are prepared according to IATA regulations.
" Handle all customer inquiries regarding reporting of results, service failures, and other quality issues to provide customer satisfaction.
" Report laboratory results using established protocols.
" Perform investigations and provide resolution to complex Referral Testing issues.
...