💼 Full-Time Position

Speech Analytics & QA Analyst

🏢
WHR Global Consulting
📍 , negros oriental, philippines, negros oriental, Philippines
📍
Location
, negros oriental, philippines, Philippines
📅
Posted
June 02, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description

Employee Recognition and Rewards

  • Commission
  • Performance Bonus
  • Incentives

Government Mandated Benefits

  • 13th Month Pay

Insurance Health & Wellness

  • Health Insurance

Company Equipment

  • Company Equipment

Professional Development

  • Job Training
  • Read More

Key Responsibilities

  • Design and maintain categories, phrases, and acoustic models to identify call drivers and agent behaviors.
  • Perform call redaction to mask sensitive information, ensuring strict adherence to privacy and data protection regulations.
  • Generate and analyze reports to uncover customer sentiment and process improvement opportunities.
  • Partner with QA, Operations, and Compliance teams to align analytics with business goals.
  • Audit category performance and valid...