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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
- Contact customers via telephone to discuss overdue accounts and arrange payment plans.
- Negotiate payment arrangements with customers, ensuring adherence to company policies.
- Maintain accurate records of all collection activities and customer interactions.
- Resolve customer inquiries and disputes related to outstanding balances.
- Identify and escalate complex cases to the appropriate department.
- Meet or exceed monthly collection targets and performance metrics.
- Adhere to all relevant laws and regulations regarding debt collection practices.
- Maintain a professional and empathetic approach while interacting with customers.
- Collaborate with team members to share best practices and improve collection strategies.
- Continuously update knowledge of collection procedures and industry trends.