Job Description
Description
• Manage and administer Calabrio WFM configurations and settings.
• Handle user access management, permissions, and role administration.
• Configure business units, teams, queues, activities, and scheduling rules.
• Perform maintenance of forecasting and scheduling configurations.
• Troubleshoot Calabrio-related issues and coordinate with vendor support when required.
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.