Job Description
**Your role at Dynatrace**
Dynatrace is seeking a Business Systems Analyst who will work with the Post Sales domain within the greater Transformation Office organization. This individual should be highly experienced with CRM and post-sales technology platforms and have strong communication, documentation, and stakeholder management fundamentals.
This role requires someone who can confidently work with stakeholders and guide them in the right direction with an inherent drive for process and delivery excellence. This role will heavily focus on Customer Success, Support, and Professional Services processes though may expand into other areas of the post-sales lifecycle.
+ Lead the creation, documentation, and presentation of business process flows, both as-is and to-be
+ Partner with all D1/Post Sales business functions to formalize functional and non-functional requirements in a user-story format
+ Influence business stakeholders on industry best practice,...
Dynatrace is seeking a Business Systems Analyst who will work with the Post Sales domain within the greater Transformation Office organization. This individual should be highly experienced with CRM and post-sales technology platforms and have strong communication, documentation, and stakeholder management fundamentals.
This role requires someone who can confidently work with stakeholders and guide them in the right direction with an inherent drive for process and delivery excellence. This role will heavily focus on Customer Success, Support, and Professional Services processes though may expand into other areas of the post-sales lifecycle.
+ Lead the creation, documentation, and presentation of business process flows, both as-is and to-be
+ Partner with all D1/Post Sales business functions to formalize functional and non-functional requirements in a user-story format
+ Influence business stakeholders on industry best practice,...