Job Description
Job Posting Overview The Senior Client Operations Manager (SRCOM) is responsible for end-to-end management of large or complex projects and indirectly managing Client Operations Managers and Coordinators. The SRCOM is a main communication link between internal stakeholders and clients (for project related discussions). The SRCOM is expected to be a subject matter expert for critical processes and procedures and to lead and successfully complete special projects as assigned. Responsibilities Pre Work-Creation (large or complex projects) Consult with Director and Client Engagement Manager to understand client and project objectives. Translate these objectives into quality outcomes for clients. Compile store lists, target lists and product lists. Obtain project billing codes and fulfillment identification numbers. Create project information documents and train Field Support agents. Develop plans to deliver quality execution and partner with Quality Assurance team members to ensure desired...