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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints with professionalism and empathy.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to provide effective solutions.
- Stay updated on product knowledge and services to assist customers effectively.
Qualifications
- Educational Qualifications: Bachelor’s degree in Finance, Business Administration, or a related field.
- Experience Level: 3-5 years of experience in customer service, preferably in financial services.
- Skills and Competencies: Strong knowledge of mutual funds and loans, proficiency in WAM software.
- Working Conditions: Office-based, with flexibility for hybrid working options.
- Qualities and Traits: Excellent communication skills, problem-solving abili...