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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Job Responsibilities
- Ability to communicate effectively and professionally with customers.
- Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick learner and open minded.
- Manage and resolve inbound Aircraft on Ground (AOG) and critical part demand for a variety of Collins Aerospace customers worldwide.
- Process and monitor all customer issues and concerns, from initiation to closure using a combination of CRM and ERP systems.
- Follow‑up with customers on all issues and cases while maintaining strong customer relationships.
- Work closely with various departments within the organization to ensure required information and support is provided to resolve customer issues.
- Ensure all necessary flow‑downs to supply chain, shipping, quality, and other stakeholders are communicated timely and accurately.
- Achieve all key performance indicators and deliver best‑in‑class perfor...