Job Description
We are looking for a **Senior Customer Experience Supervisor** to manage day-to-day operations and drive performance across a regional support team. In this role, you will partner closely with stakeholders, lead continuous improvement initiatives, and ensure delivery against quality, efficiency, and SLA targets. You will also play a key role in developing team capabilities, strengthening operational standards (MOS/HOS), and supporting a strong customer experience culture across the function.
+ Lead and coordinate team operations to ensure delivery against quality, efficiency, and SLA targets.
+ Build strong partnerships with regional stakeholders and present team KPIs in operational review meetings (e.g., MOR), driving follow-up actions.
+ Implement and sustain Management Operating System (MOS), HOS standards, and continuous improvement initiatives (Kaizen, audits, Gemba, 5S).
+ Monitor team performance, identify improvement opportunities, and execute action plans t...
+ Lead and coordinate team operations to ensure delivery against quality, efficiency, and SLA targets.
+ Build strong partnerships with regional stakeholders and present team KPIs in operational review meetings (e.g., MOR), driving follow-up actions.
+ Implement and sustain Management Operating System (MOS), HOS standards, and continuous improvement initiatives (Kaizen, audits, Gemba, 5S).
+ Monitor team performance, identify improvement opportunities, and execute action plans t...