Job Description
**Position Overview**
The Senior Customer Experience Specialist plays a critical role in driving customer experience performance across the field by translating data into actionable insights and supporting consistent execution in stores. This role partners closely with field and cross-functional teams to improve Ease of Shopping, Speed of Checkout, and front-of-house behaviors through reporting, training, communications, and targeted programs. The Senior Specialist serves as a trusted CX subject-matter expert, supporting new store openings, customer feedback tools, and enterprise initiatives while reinforcing best practices through field engagement and store-level observation.
**A Day In The Life**
**CX Reporting & Insights**
+ Own the development, maintenance, and evolution of recurring Customer Experience reporting, highlighting trends, outliers, and opportunities.
+ Lead focused analyses and deep dives to identify root causes and inform targete...
The Senior Customer Experience Specialist plays a critical role in driving customer experience performance across the field by translating data into actionable insights and supporting consistent execution in stores. This role partners closely with field and cross-functional teams to improve Ease of Shopping, Speed of Checkout, and front-of-house behaviors through reporting, training, communications, and targeted programs. The Senior Specialist serves as a trusted CX subject-matter expert, supporting new store openings, customer feedback tools, and enterprise initiatives while reinforcing best practices through field engagement and store-level observation.
**A Day In The Life**
**CX Reporting & Insights**
+ Own the development, maintenance, and evolution of recurring Customer Experience reporting, highlighting trends, outliers, and opportunities.
+ Lead focused analyses and deep dives to identify root causes and inform targete...