💼 Full-Time Position

Sr. Customer Service Associate

🏢
Zalora
📍 Muntinlupa City, Metro Manila, Philippines
📍
Location
Muntinlupa City, Philippines
📅
Posted
June 11, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Do you have a proactive personality, a flair for providing customer service, and a thirst for new experiences? ZALORA and its Australian counterpart THE ICONIC are looking for problem-solving, empathetic and passionately communicative talents to join our team in Muntinlupa, Philippines, reporting to an Operations Supervisor.

You are expected to be the liaison person, provide exceptional service and resolve any emerging problems that you or our customers may face. Think fast and always keep on top of things in a dynamic, fast-paced environment that makes sure our customers enjoy the best shopping experience.

Job Responsibilities:

  • Coordinate and report directly to an Operations Supervisor.
  • Professionally handle high volumes of incoming inquiries from customers (chats and emails).
  • Deliver exemplary customer experience by providing the next course of action in resolving the customer's reason for contact.
  • Demonstrate exceptional customer ...