Job Description
(Sr.) Customer Service Officer, Distributor Contact Center Post Date : 2026/06/23 Expiry Date : Nil Location : Job Type : Permenant About the role - Handle distributor enquiry and complaints on aspect of Underwriting, Policy Adminstration and Claims. - Provide excellent end to end service with positive customer mindset. - Managing large amounts of inbound and outbound calls from sales channel in a timely manner, including counter service if job rotated. - Identifying distributors' needs, clarify information, research every issues and providing solutions - Build sustainable relationships and engage distributors by taking the extra mile - Anticipate escalation and take over calls when needed - Keep management informed on issues and problems - Prepare monthly/ annual results and performance reports What we're looking for - University graduate preferred - 2-4 years of experience in Life Underwriting, Policy Admini...