Job Description
The salary range for this job is $80,000 - $100,000/year + Bonus
As a Senior Customer Success Manager on the Enterprise Team, you will own post-onboarding customer relationships for a focused portfolio of enterprise clients. You will partner with senior stakeholders and day-to-day users across Sales, Marketing, Merchandising, Category Management, Brand, Shopper Insights, Consumer Insights, and Analytics to deeply understand business objectives, identify strategic use cases, and connect Numerator’s data and solutions to measurable outcomes.
You will be expected to move beyond tactical account support and operate as a trusted advisor and business partner. This includes leading strategic customer conversations, identifying risk and opportunity patterns across accounts, developing customer success plans, surfacing impact stories, and proactively recommending ways clients can further integrate Numerator data into their workflows and decision-making processes.
You wi...
As a Senior Customer Success Manager on the Enterprise Team, you will own post-onboarding customer relationships for a focused portfolio of enterprise clients. You will partner with senior stakeholders and day-to-day users across Sales, Marketing, Merchandising, Category Management, Brand, Shopper Insights, Consumer Insights, and Analytics to deeply understand business objectives, identify strategic use cases, and connect Numerator’s data and solutions to measurable outcomes.
You will be expected to move beyond tactical account support and operate as a trusted advisor and business partner. This includes leading strategic customer conversations, identifying risk and opportunity patterns across accounts, developing customer success plans, surfacing impact stories, and proactively recommending ways clients can further integrate Numerator data into their workflows and decision-making processes.
You wi...