💼 Full-Time Position

Sr. Deployment & Support Engineer (L3)

🏢
Digital Waves IT Solutions
📍 Muscat, Muscat Governorate, Oman
📍
Location
Muscat, Oman
📅
Posted
June 30, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Senior Deployment & Support Engineer

Department: CTOps – Service Delivery & Customer Support
Reports To: Service Delivery Manager / Lead Support Engineer
Level: L3

Role Purpose

The Senior Deployment & Support Engineer provides technical leadership across both ManageEngine implementation projects and advanced customer support. The role is responsible for leading complex deployments, ensuring configuration quality, mentoring engineers, resolving critical technical incidents, managing vendor escalations, and driving continual service improvement through problem management, documentation, and operational standards.

Key Responsibilities

Deployment & Implementation

  • Lead the technical implementation and configuration of ManageEngine solutions across assigned product lines, including ITSM, ITOM, Endpoint Man...