Job Description
Overview
We’re looking for a Field Service Technician to join our team!
Open and Honest. Customer‑centric. Innovative. Passionate. Inclusive & Collaborative. Accountable. As an Field Service Technician, you maintain and repair Multi‑Functional Products and resolve customer scanning/printing issues while maintaining effective relationships with customers and the Sales Department.
Responsibilities
- Maintain and repair MFPs and resolve customer printing issues
- Perform on‑site service of MFPs
- Maintain effective relationships with customers and sales
- Maintain parts and call management as well as accurate records to achieve KPI targets
- Responsible for learning new technologies
- 5% – Lead referrals and product promotion to existing customers
- 95% – break‑fix and customer support
- Understands territory parts budget and inventory contr...