Job Description
Overview
Join Our Team as a Production Print Field Service Technician!
Responsibilities
- Perform on-site maintenance and repairs for production print equipment.
- Diagnose and resolve technical issues promptly to minimize production downtime.
- Conduct regular inspections and implement preventive maintenance procedures.
- Install, configure, and calibrate production print machinery for optimal performance.
- Collaborate closely with clients, delivering outstanding customer service and support.
- On-site service of MFPs.
- Maintain parts and call management as well as accurate records to achieve KPI targets.
- Responsible to learn new technologies, maintain accurate records and assist other team members as required.
- 10% - Lead referrals, assists with customer assessments and solution design.
- 90% - Break-fix and customer support.
- Seeks opportunities to improve terr...