Job Description
Sr IT Asset Configuration Management Specialist (Reporting and Analytics)
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We move value across borders, cities, and overseas, supporting the global economy.
About the role
The Reporting & Analytics Lead (ITSM & ITACM / ServiceNow) is responsible for establishing and operating a metrics, dashboarding, and insights capability that enables proactive operational control and management visibility across IT Service Management (ITSM) and IT Asset & Configuration Management (ITACM). The role designs and runs KPI frameworks, dashboards, and insight routines within ServiceNow, with CMDB/CSDM as the foundation for service, asset and configuration (SACM) based reporting.
This role is embedded in the ITSM Operations team and works closely with Process Owners, Operations Leads, and ServiceNow Tooling teams to deliver data-driven improvements through trusted measu...