💼 Full-Time Position

Sr. Manager, Business Operations (Contact Center)

🏢
University of Miami
📍 Medley, FL, United States
📍
Location
Medley, United States
📅
Posted
June 17, 2026
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER_eRecruiting_ApplyforaJob.pdf) .


The Uhealth Connect Department has a exciting opportunity for a full time Sr Manager, Business Operations to work in Medley, FL.

Core Responsibilities

+ Oversee and manage the outreach division of the contact center, including ambulatory referral management, imaging orders, MyChart patient inbaskets, and appointment request forms from the UHealth website.

+ Oversee and manage the application analysts for the creation and maintenance of scheduling tools such as Epic scheduling decision tree for the enterprise. budgetary controls in pa...