Job Description
Key Responsibilities:
- Chatbot Strategy & Management:
- Develop and manage the end-to-end chatbot strategy for customer onboarding and sales, customer service, and collections across platforms such as WhatsApp, website, and our Saathi mobile App.
- Drive chatbot improvements, focusing on business outcomes such as enhanced customer experience, increased conversion rates, and efficient collections.
- Define the roadmap for chatbot enhancements in collaboration with business, product, and tech teams.
- Customer Experience & onboarding journey Optimization:
- Design and optimize Customer Experience journeys for various use cases including query resolution, loan related detai...