Job Description
Sr Manager, Customer Success – Asia (SEMI – 80%, NON-SEMI-20%)
Overview
We are seeking an experienced and strategic Sr Manager, Customer Success to lead both our Customer Success and Customer Service functions within Asia Semiconductor with close collaboration with our Manufacturing plant. This role is pivotal in ensuring our clients achieve maximum value from our products and solutions, while also overseeing the delivery of world‑class customer service operations. The role will serve as the voice of the customer, driving satisfaction, loyalty, and growth, while managing and developing teams that support customers across their entire lifecycle.
Key Responsibilities
Customer Success Leadership
- Develop and execute the customer success strategy to maximize client satisfaction, retention, and revenue growth.
- Act as a trusted advisor to key manufacturing clients, aligning solutions with their business needs and goals.