💼 Full-Time Position

Sr. Manager, Product Manager Technical, Amazon Customer Service

🏢
Confidential
📍 Seattle, Washington, United States
📍
Location
Seattle, United States
📅
Posted
June 07, 2026
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

This role is responsible for leading a Technical Product Management team to build customer experiences with major scope and strategic importance. It operates in contexts where the problem, opportunity, and strategy may not yet be defined. The role requires significant expertise and high judgment to distill diverse inputs from large customer segments and stakeholders, set a vision, and design the right long-term solution. The team delivers with independence and intentionality, with considerable impact on long-term strategy, market segments, and organizational priorities and goals.

Key job responsibilities
- Own the 5–7 year product roadmap, making high-stakes decisions with incomplete data and distinguishing reversible from irreversible choices
- Advocate for bold bets that balance customer value with business risk
- Align stakeholders across orgs and make smart trade-offs
- Build deep expertise in customer segments through direct engagement with senior leaders<...