Job Description
Overview
Genesys is seeking an experienced Sr. Sales Operations Manager to support Europe, Middle East & Africa. This role is critical to lead the operational execution across the field organisations, including Sales Executives, Overlay Specialists, and Channel Partners. The manager will drive the evolution of GTM structure, productivity optimisation, planning, and operational processes, and will communicate with senior‑level sales executives and back‑office functional leadership.
Responsibilities
- Lead and transform three critical pillars of our GTM operating model:
- White Space Visibility & Territory Intelligence – conduct full‑scale territory clean‑up and enrichment across EMEA, transition to data‑driven territory design based on Serviceable Obtainable Market (SOM), build high‑propensity AI‑first target account criteria, and establish a scalable framework for ongoing territory health and data integrity.
- Single Connected Thread Plan...