Job Description
Customer complaints resolution
# Coordinating with Regions/Customer to understand the customer issues & with respective manufacturers# sites on grade under complaints.
# Co-ordinate with all stakeholders for complaint resolution.
New Grade Development
# Support review of existing or develop new grade specification based customer feedback / benchmark studies / Import Analysis & make changes in consultation with various stakeholders.
# Based on feedback co-ordinate with regions/respective business group for customer trial/feedback & manage Customer feedback
Business Development
# Suggest customers on usage of RIL grades to replace conventional material.
# Coordinate for in-house and customer trials with RIL Products
# To support preparation of application notes/Promotion literature.
Benchmarking Grades
# Coordinate with...