Job Description
The Sr. Operational Excellence Consultant will focus on top-down, cross-functional and may require Onshore-Offshore collaborative initiatives.
Position Responsibilities
Project / Service Delivery
- Responsible for executing the tasks assigned by the project manager which generally entail:
- Conducting process discovery & walkthrough sessions for operational and/or support processes
- Gathering adequate information and data to support the project objectives
- Validating information and data used for developing project deliverables
- Identifying process and/or performance gaps and opportunities
- Quantifying impact of process gaps and/or performance misses and continuous improvement opportunities
- Developing project deliverables such as process maps, policy, processes and procedures documentation, data analysis, charts, management readout, etc.
- Supporting the business process owners in deploy...