Job Description
Description
Amazon's mission is to be Earth's most customer-centric company, and our award-winning Customer Service (CS) team is an essential part of that mission. Our Associate Experience organization powers customer service by developing elegant customer and Customer Service Associate (CSA)-facing products globally.
We are looking for a Senior Product Manager – Technical to own the product and technical strategy for an AI-powered quality evaluation platform. This system uses large language models to automatically assess customer service quality and improvement opportunities — giving us visibility into what's working and what isn't across millions of conversations.
You will define the technical product vision for evaluating service quality at scale — making architectural, data, and model decisions that determine how accurate, fast, and extensible the platform becomes. You'll own the roadmap from expanding coverage across languages, channels, and marketplaces, to d...
Amazon's mission is to be Earth's most customer-centric company, and our award-winning Customer Service (CS) team is an essential part of that mission. Our Associate Experience organization powers customer service by developing elegant customer and Customer Service Associate (CSA)-facing products globally.
We are looking for a Senior Product Manager – Technical to own the product and technical strategy for an AI-powered quality evaluation platform. This system uses large language models to automatically assess customer service quality and improvement opportunities — giving us visibility into what's working and what isn't across millions of conversations.
You will define the technical product vision for evaluating service quality at scale — making architectural, data, and model decisions that determine how accurate, fast, and extensible the platform becomes. You'll own the roadmap from expanding coverage across languages, channels, and marketplaces, to d...