Job Description
Ready to dive deep into the realm of Product Support Engineer in Meltwater? We’re on the lookout for a Sr Product Support Engineer to join our team and elevate our customer experience. When you come aboard, you will be responsible for providing technical assistance and supporting clients in utilizing our products and services effectively. Your strong technical skills and problem‑solving abilities are crucial in delivering exceptional services to our clients.
What You’ll Do:
- Collaborate with an international team to provide advanced technical support for our global portfolio of customers across various industries.
- Act as the final escalation point for complex technical issues that cannot be resolved by L1/L2 teams.
- Manage, prioritize, and troubleshoot a pipeline of tickets, application requests, escalations, and project activities efficiently.
- Perform deep troubleshooting and root cause analysis (RCA) across systems, APIs, and ...