Job Description
What Customer Service Ops- Canadian Team contributes to Cardinal Health
Onboarding and managing customer and vendor set-ups via legacy FDSI implementation, vendor management and billing systems and processes for Canadian customers as well as various other duties.
Qualifications
- College or SHS Graduate/2 years completed in college with minimum of 3 years' experience
- Call center or customer service experience
- U.S. customer relationship management experience, preferred
- Intermediate analytical, problem solving, critical thinking and proactive investigative skills
- Strong communication skills (verbal & written) and customer focus
- Ability to follow SOPs and pays attention to details
- Intermediate Excel and Outlook skills
- Basic SQL is a plus (modifying query)
- Ability to process data entry work in multiple systems and applications (i.e. TMS, SalesForce, SAP, etc.)
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