💼 Full-Time Position

Sr. Scrum Master

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Zendesk
📍 xico, veracruz, Mexico
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Location
xico, Mexico
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Posted
June 07, 2026
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

You will help teams build focus, collaboration, and discipline, while also encouraging continuous improvement and alignment with delivery standards across the CIO organization.
**Who we're looking for**:
What you'll be doing
- Serve as Scrum Master for one or more teams, facilitating Agile ceremonies (sprint planning, standups, retrospectives, demos) and ensuring cadence consistency.
- Support quarterly and sprint planning efforts, contributing to backlog refinement and release tracking.
- Help teams track and interpret delivery metrics (e.g., velocity, cycle time, throughput, burndown) to guide decision-making and improve delivery predictability.
- Identify and remove blockers, impediments, and cross-team dependencies that may impact delivery.
- Partner with product managers and team leads to align delivery scope, timelines, and resource capacity.
- Foster a psychologically safe and collaborative environment that encourages open communication, feedba...